Elements and Performance Criteria
- Plan negotiation
- Clarify purpose of negotiation, including content and desired outcomes
- Select approach to take based on analysis of strength and weakness of position, and most appropriate negotiating style
- Identify consequences of not reaching agreement and determine other alternatives
- Collect, analyse and organise all information relevant to negotiation
- Conduct negotiation
- Use effective presentation skills, speaking, listening and questioning techniques to put forward a strong argument to other parties
- Conduct negotiation in a professional manner, including showing respect for those with whom negotiations are conducted
- Use effective techniques for dealing with conflict and breaking deadlocks, where required
- Confirm final position, ensuring agreement and understanding by all parties
- Finalise negotiation